Terms of Service

1.1 These Terms of Service ("Terms") form a binding legal agreement between you ("User," "you," or "your") and United Signing Network LLC, a Florida limited liability company that operates Pixi Notary ("Company," "we," "us," or "our").

1.2 By creating an account, visiting the Pixi Notary website, downloading, installing, or using the Pixi Notary mobile application (the "App") or any related services (collectively, the "Services"), you agree to be bound by these Terms, our Privacy Policy, and our Community Conduct Policy, each of which is incorporated by reference. If you do not agree, you may not use the Services.

1.3 You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. If you are registering as a notary public, you additionally represent that you hold, or are actively obtaining, a valid and current notary commission issued by the state in which you intend to perform notarial acts.

1.4 We may update these Terms from time to time. We will notify you of material changes through the App or by email. Your continued use of the Services after a change becomes effective constitutes acceptance of the revised Terms.

1.5 Beta and Experimental Features. From time to time, Company may make available features labeled or reasonably understood to be in beta, preview, or experimental status (for example, a newly introduced tool not yet available to all Users). Such features are provided "as is," may be modified or discontinued at any time without notice, and are provided without any of the service-level expectations that apply to generally available features.

2.1 Pixi Notary is a technology platform that provides tools and a marketplace to independent notaries public and other users, including without limitation: document scanning and PDF editing tools, ID scanning, state-specific notarial certificate templates, a fee/pricing calculator, personal finance and mileage tracking tools, a Community feed, direct and group messaging, public and private community spaces known as "Hubs," Community and Hub events, "Loops" short-form videos limited to twenty (20) seconds and designed to expire from the active feed twenty-four (24) hours after posting, witness-request coordination, order/opportunity listings connecting notaries with signing opportunities ("Orders"), a directory and request center for apostille courier services, company/business review tools, and a companion application for supported smartwatches that mirrors selected notifications and opportunity information from the App.

2.2 Company is a technology provider only. Company does not itself perform notarial acts, does not review or verify the legal sufficiency of any notarization, and is not a party to, and assumes no responsibility for, the underlying transaction (e.g., a real estate closing, loan signing, or affidavit) that gives rise to any notarial act performed by a User.

2.3 Some features are available only to Users who purchase a "Pro" subscription, as described in Section 10.

2.4 Availability and Changes. Company may add, change, suspend, or remove any feature of the Services at any time, and may impose limits on certain features (for example, document-storage duration) or restrict access to parts of the Services without liability, provided that Company will make reasonable efforts to notify Users of material changes that affect previously purchased Pro benefits.

3.1 You must provide accurate, current, and complete information when creating your account, including a valid government-issued notary commission (if applicable), and keep that information up to date.

3.2 You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at the email in Section 23 of any unauthorized use or suspected security breach affecting your account.

3.3 We reserve the right to suspend or terminate any account, at our sole discretion, for violation of these Terms, suspected fraud, misrepresentation of notary credentials, unlawful conduct, or conduct that we believe harms other Users, the Company, or the public.

3.4 One Account Per Person. Each account must correspond to one individual (or, for a business signing agent account, one authorized representative of that business). You may not create or use an account on behalf of someone else, or maintain more than one active account, without Company's written permission.

4.1 Independent Status. If you use the Services as a notary public to browse, respond to, or fulfill Orders, or to respond to witness requests, you do so as an independent, self-employed professional and not as an employee, agent, joint venturer, or partner of the Company. The full terms governing your provision of notarial and signing services through the platform are set out in the separate Notary Order Terms & Independent Contractor Agreement, which you must accept before you may respond to, be selected for, or receive any Order. In the event of a conflict between these Terms and the Notary Order Terms & Independent Contractor Agreement regarding the performance of notarial services, the Notary Order Terms & Independent Contractor Agreement controls.

4.2 Credentials and Compliance. You represent and warrant that you are, and will remain during your use of the Services, duly commissioned and in good standing as a notary public (and, where applicable, a licensed signing agent) under the laws of the state in which you perform notarial acts, and that you will perform every notarial act in strict compliance with applicable state notary law, your state's notary handbook, and any bond or errors-and-omissions ("E&O") insurance requirements applicable to you.

4.3 Templates and Reference Tools Are Not Legal Advice. The notarial certificate templates, statutory citations, fee-calculation outputs, and any guidance provided by the App's AI assistant or other reference tools are provided for informational and convenience purposes only and do not constitute legal, tax, or financial advice. Notary Users are solely responsible for selecting the correct certificate for each transaction, for verifying current statutory requirements in their state before use, and for independently confirming any fee, tax, or financial information before relying on it. Company does not guarantee that any template, calculation, or AI-generated response is current, complete, or appropriate for a particular transaction.

4.4 W-9 and Tax Matters. Because notaries and other service providers using the Order marketplace are independent contractors and not employees, you are solely responsible for your own tax obligations, including completing and submitting a Form W-9 (or equivalent) where requested and reporting and remitting any applicable federal, state, and local taxes on amounts you earn through the Services. The Finance and mileage-tracking tools in the App are self-service recordkeeping aids only; Company does not verify the accuracy of information you enter and is not responsible for the accuracy of any figures you rely on for tax filing or business purposes.

You agree not to: (a) violate any applicable law or regulation; (b) impersonate any person or misrepresent your notary commission, credentials, location, or identity; (c) post false, defamatory, harassing, obscene, or sexually explicit content, including in Community posts, comments, or Loops videos; (d) upload content depicting or sexually exploiting minors, which will be reported to the National Center for Missing & Exploited Children and/or law enforcement as required by law; (e) upload another person's personal identifying information, government ID, or notarial record without authorization; (f) attempt to circumvent, disable, or interfere with security features of the Services, including content-moderation, blocking, or reporting features; (g) use automated means (bots, scrapers) to access the Services without our written consent; (h) use the Services, including direct messages, to send unsolicited commercial solicitations or spam to other Users; (i) post a fake, coerced, or retaliatory review of a company, courier business, or other User; (j) use the Services to solicit business outside the platform in circumvention of applicable fees; or (k) upload malware or attempt to gain unauthorized access to our systems or other Users' accounts.

6.1 "User Content" means any content you submit to the Services, including posts, comments, photos, videos (including Loops), direct or group messages, Hub announcements and resources, event information, poll responses, quiz answers and results, challenge participation, files, links, and reviews.

6.2 You retain ownership of your User Content. By submitting User Content, you grant Company a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and distribute that content solely for the purpose of operating, promoting, and improving the Services.

6.3 You are solely responsible for your User Content and represent that you have all rights necessary to post it and that it does not infringe or violate the rights of any third party.

6.4 Company may, but is not obligated to, monitor, review, edit, or remove User Content at its sole discretion, including content reported by other Users through the in-app reporting feature, without prior notice.

6.5 Community, Loops, and messaging features are intended for a professional notary audience and lawful, professional use only.

6.6 Loops Processing and Expiration. A Loop video may be no longer than twenty (20) seconds. By posting a Loop, you instruct and authorize Company and its service providers to receive, upload, store, copy, format or compress, create and display a thumbnail, deliver, moderate, and delete the video and related information as necessary to operate Loops. Loop files and thumbnails are processed and delivered through third-party cloud infrastructure, currently including Cloudflare R2, while Supabase is used for related records, access controls, comments, likes, and expiration data.

Loops are designed to stop appearing in the active feed twenty-four (24) hours after posting. This twenty-four-hour period describes normal availability in the Services and is not a promise that every copy will be irretrievably erased at the exact moment of expiration. Removal from third-party caches, backups, logs, failed-upload storage, moderation or security records, or systems subject to legal-preservation obligations may take longer. Company may also preserve specific content or records for a longer period when reasonably necessary to investigate a report, prevent fraud or abuse, protect Users, resolve a dispute, or comply with law. You should not post any content that requires guaranteed destruction at a particular time.

6.7 Groups and Hubs. Groups and Hubs allow Users to communicate, organize events, publish announcements, share files or links, and participate in polls, quizzes, or challenges. A public Hub may be discoverable by other Users. A private Hub is limited to accepted or invited members, but "private" does not mean confidential or inaccessible to every other person: members can view and may capture or redistribute content, and authorized Company personnel may access content when reasonably necessary for support, safety, moderation, security, or legal compliance. Hub creators and authorized editors may manage membership and content as permitted by the App. A creator may remove members, delete content, or dissolve a Group or Hub. Users remain responsible for obtaining permission before sharing another person's information or confidential material.

6.8 Feed Ranking and Recommendations. Pixi may arrange Community content and send limited recommended-post notifications using automated, non-AI scoring. Current signals may include whether you follow an author, shared city or state, services listed on profiles, prior likes or comments, post engagement, recency, and whether content was recently viewed. These signals are intended to improve relevance and do not represent an endorsement, verification, or guarantee by Company. Ranking methods, weights, eligibility thresholds, and notification limits may change as the Services evolve. You may manage supported recommendation notifications in Notification Settings or disable push notifications at the device level.

7.1 The Services allow Users to post ratings and written reviews of companies, signing services, and apostille courier businesses listed in the App (each, a "Reviewed Business").

7.2 A review must be based on your own truthful, good-faith first-hand experience with the Reviewed Business. You may not post a review for a business you have not actually worked with, post multiple reviews of the same transaction or engagement, coordinate review activity through fake accounts, offer or accept compensation in exchange for a review, or post retaliatory, defamatory, discriminatory, or otherwise unlawful content.

7.3 You are solely responsible for every review and any media, testimonial, or data you include in it. By submitting a review, you represent and warrant that: (a) your review is true, not misleading, and not defamatory; (b) you have all rights and permissions to post any text, images, videos, links, citations, or other materials included; (c) your review does not violate any copyright, trademark, privacy, publicity, or other third-party right; and (d) it does not disclose another person's confidential, private, sensitive, or proprietary information without that person's authorization.

7.4 Company does not pre-screen or pre-verify each review before publication. However, Company may remove, hide, or limit access to any review, at any time and without prior notice, for any reason related to Section 7, legal compliance, security, or risk-management needs. A Reviewed Business or User who believes a review is inaccurate, abusive, or unlawful may report it through the in-app reporting feature. Company may also remove a review without waiting for a report where necessary to prevent fraud, legal risk, repeated harassment, or likely rights abuse.

7.5 You will indemnify and hold Company harmless from any claim, demand, liability, or cost (including reasonable attorneys' fees) arising from a review you post that violates this Section 7, including claims of libel, slander, copyright infringement, trade-libel, privacy/publicity violations, or other unlawful conduct.

8.1 User-to-User Blocking. You may block another User to prevent further contact or visibility between your accounts, using the in-app blocking feature. Blocking does not retroactively delete content already posted publicly (such as Community posts) but does restrict direct interaction, including messaging.

8.2 Administrator Moderation. In addition to standard moderation available to any User (such as reporting content), Company-designated administrator accounts have the ability to remove any User's posts, comments, Loops videos, private or group chat messages, and other User Content, and to suspend or block any User's account, where Company determines in its discretion that doing so is necessary to enforce these Terms, protect other Users, or comply with law. This authority exists to maintain a safe platform and does not make Company a publisher of, or otherwise responsible for, User Content it has not removed.

8.3 Appeals. If you believe your content was removed or your account was suspended in error, you may contact Company using the information in Section 23 to request review. Company will consider such requests but is not obligated to reverse a moderation decision.

9.1 Orders and witness-request opportunities displayed in the App are typically posted by third parties (including signing/title companies, other notaries, or Company personnel acting as a poster) and are made available to Notary Users on an independent-contractor basis, consistent with the selection and confirmation process described in the Notary Order Terms & Independent Contractor Agreement. Company does not guarantee the availability, accuracy, volume, or profitability of any Order or opportunity.

9.2 Company is not a party to the agreement between a Notary User and the party requesting the notarial or witness service, except as expressly stated in the Notary Order Terms & Independent Contractor Agreement.

9.3 Fees displayed by the in-app Fee Calculator are estimates generated from information you input and general assumptions; they are not a guarantee of what any client will pay or of your profitability on any transaction.

9.4 Apostille courier arrangements made through the in-app directory and request center are governed by the separate Apostille Courier Directory Agreement (between Company and the courier business) and Apostille Courier Engagement Terms (between the requesting notary and the courier business, for each specific engagement). The request center may transmit document type, origin and return addresses, requested processing option or timeframe, shipment date, contact information, status updates, and comments between the requesting User and Courier. Company is not a party to any such engagement, does not process payment for it, and does not handle, insure, or take custody of physical documents.

9.5 Events may be public to the broader Community or private to the members of a Group or Hub. Event creators are responsible for the accuracy of dates, recurrence settings, capacity, meeting locations, external meeting links, and other event information. Pixi may deliver reminders, banners, RSVP updates, or links to third-party meeting platforms, but Company does not operate or control those external platforms and does not guarantee that an event will occur or that a link will remain available.

10.1 Certain features require an active "Pro" subscription. Current Pro features may include Finance tracking, Rebuild PDF, Templates, Ask Pixi, creating Hubs, creating Community events, and registering or advertising an apostille courier business. The current paywall and App Store product page identify the features included at the time of purchase. Company may add or change features as described in Section 2.4 without reducing any non-waivable rights.

10.2 Pro is offered as an auto-renewing subscription billed through your Apple ID / App Store account at the price and interval displayed in the App at the time of purchase (currently a monthly and an annual option). Pricing, introductory or promotional offers, and applicable taxes are as disclosed by the App Store at checkout.

10.3 Payment will be charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period, at the price you agreed to at purchase unless changed as permitted by App Store policy and applicable law.

10.4 Price Changes. If Company changes the price of a Pro subscription, the new price will apply only from your next renewal after Apple provides you with any notice required under App Store policy and applicable law; you may cancel before the new price takes effect.

10.5 You can manage or cancel your subscription at any time in your Apple ID Account Settings; cancellation will take effect at the end of the current billing period, and no partial refunds are issued for the remainder of a paid period except where required by law or Apple's refund policies.

10.6 All subscription purchases, billing disputes, and refund requests are handled through Apple in accordance with Apple's Media Services Terms and Conditions; Company does not process App Store payments directly and cannot itself issue refunds for App Store purchases.

11.1 The Services, including the App's software, design, trademarks ("Pixi Notary" and related logos), and all content provided by Company (excluding User Content), are owned by Company or its licensors and are protected by intellectual property laws.

11.2 Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable, revocable license to use the App on your personal devices solely to access the Services for their intended purpose.

12.1 User Responsibility. Users are solely responsible for content they upload, post, transmit, or otherwise make available through the Services. By submitting content, each User represents and warrants that the User owns the content or has all permissions, licenses, and other rights necessary to use it and to authorize Company to host and display it as described in these Terms. Users may not upload or share content that infringes another person's copyright or other intellectual-property rights.

12.2 Designated DMCA Agent. Copyright owners and their authorized agents may send notices of claimed infringement and counter-notifications to Company's registered designated agent:

DMCA Agent — United Signing Network LLC 111 E Monument Ave Kissimmee, FL 34741 Phone: (347) 247-1272 Email: admin@unitedsigningnetwork.com U.S. Copyright Office Registration: DMCA-1079571

This contact is for copyright notices and counter-notifications. Other requests should be sent through the regular contact information in Section 23.

12.3 Copyright Infringement Notices. To be effective under 17 U.S.C. § 512(c)(3), a written notice of claimed infringement should include substantially all of the following:

1. A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.
2. Identification of the copyrighted work claimed to have been infringed or, if multiple works at one online location are covered, a representative list of those works.
3. Identification of the allegedly infringing material and information reasonably sufficient for Company to locate it, such as the exact URL, post, profile, review, message, video, file, or other in-app location.
4. Information reasonably sufficient for Company to contact the complaining party, including a name, mailing address, telephone number, and, if available, an email address.
5. A statement that the complaining party has a good-faith belief that the disputed use is not authorized by the copyright owner, the owner's agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is the copyright owner or is authorized to act on the owner's behalf.

12.4 Company's Response. When Company receives a notice that substantially complies with the DMCA, Company will act expeditiously to remove or disable access to the material claimed to be infringing. Company will take reasonable steps to promptly notify the User who provided the material. If a notice identifies the copyrighted work, the disputed material, and provides sufficient contact information but is otherwise incomplete, Company may contact the sender or take other reasonable steps to help obtain a substantially compliant notice.

Company may preserve the notice, related content, account information, and moderation records as reasonably necessary to administer the process, address repeat infringement, resolve disputes, or comply with legal obligations.

12.5 Counter-Notifications. A User who believes material was removed or disabled because of a mistake or misidentification may submit a written counter-notification to the designated agent. To be effective under 17 U.S.C. § 512(g)(3), the counter-notification should include substantially all of the following:

1. The User's physical or electronic signature.
2. Identification of the material removed or disabled and the location where it appeared before removal or disabling.
3. A statement under penalty of perjury that the User has a good-faith belief the material was removed or disabled because of mistake or misidentification.
4. The User's name, address, and telephone number, together with a statement consenting to the jurisdiction of the appropriate United States Federal District Court as required by 17 U.S.C. § 512(g)(3)(D), and agreeing to accept service of process from the person who submitted the original notice or that person's agent.

Company will promptly provide a copy of a substantially compliant counter-notification to the person who submitted the original notice and inform that person that the material may be restored in accordance with the DMCA.

12.6 Restoration of Content. After receiving a substantially compliant counter-notification, Company may restore the removed material or cease disabling access not less than 10 and not more than 14 business days after receipt, unless Company's designated agent first receives notice that the original complaining party has filed a court action seeking to restrain the User from engaging in the allegedly infringing activity.

12.7 Repeat Infringer Policy. Company has adopted and reasonably implements a policy providing for termination, in appropriate circumstances, of Users who are repeat infringers. Depending on the circumstances, Company may remove content, issue warnings, restrict content or account features, suspend an account, or permanently terminate an account. Company may consider valid notices, counter-notifications, court determinations, retractions, account history, and other relevant information when applying this policy.

Company accommodates and does not interfere with standard technical measures used by copyright owners to identify or protect copyrighted works when those measures satisfy the requirements of 17 U.S.C. § 512(i).

12.8 Misrepresentations. Under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for resulting damages, costs, and attorneys' fees. Before submitting a notice or counter-notification, consider whether the disputed use is authorized by a license or by law, including whether it may qualify as fair use.

The public version of this policy is available at https://pixinotary.com/dmca. Nothing in this Section is legal advice, and the DMCA's requirements are determined by applicable law.

The Services integrate with or rely on third-party services, including Apple (App Store, StoreKit, push notifications, Sign in with Apple), Google (Google Sign-In), Supabase (database, storage, authentication, realtime infrastructure, Loop metadata and expiration records, and routing requests to Pixi AI), Cloudflare (R2 object storage and delivery for current Loop video files and thumbnails), OpenAI (generating Pixi AI responses and web-search citations), Resend or a successor email provider, and other vendors used for communications or payments. Your use of those third-party services may be subject to their own terms and privacy policies, and Company is not responsible for their acts or omissions.

13A.1 AI Disclosure and Limited Purpose. Features identified as "Pixi AI," "Ask Pixi," "Notary Assistant," or similar are automated artificial-intelligence systems, not human beings. They are optional educational and reference tools intended to provide general information about notary procedures. They are not lawyers, law firms, courts, government agencies, commissioning authorities, tax advisors, financial advisors, compliance officers, employers, title companies, or signing services, and they do not create any attorney-client, fiduciary, professional, employment, or agency relationship.

13A.2 No Professional Advice or Decision-Making. AI-generated content does not constitute legal, tax, financial, compliance, employment, or other professional advice and must not be treated as an instruction to perform, refuse, or complete a notarial act; select a certificate; determine a signer's identity, willingness, awareness, or capacity; establish a fee; alter a document; or decide what any person should sign. Company does not review or approve each AI response before it is shown to you.

13A.3 Known Limitations and Required Verification. AI output may be inaccurate, incomplete, misleading, outdated, biased, fabricated, or confidently wrong. A citation, web-search result, quotation, or reference to a statute, handbook, agency, or source does not guarantee that the response is accurate, current, complete, or applicable to your facts. Before relying on a response, you must independently verify it against current official sources, including the applicable state notary handbook and commissioning authority, and consult a qualified professional when appropriate.

13A.4 User Responsibility. You remain solely responsible for every notarization, certificate selection, signer assessment, fee, business decision, client communication, document-handling choice, and other action or omission connected with your use of the Services. You must exercise your own professional judgment and comply with all applicable laws, regulations, handbooks, employer requirements, and contractual obligations. You may not represent AI output as an official determination or as advice issued by Company or a government authority.

13A.5 Inputs, Context, and Third-Party Processing. When you use Pixi AI, your question, up to six recent conversation turns used for context, the state you identify or the App detects or selects, and related reference information are transmitted through Company's Supabase infrastructure to OpenAI to generate a response and, when applicable, web-search citations. The Privacy Policy explains this processing and applicable retention practices. Do not submit client documents, government identification numbers or images, Social Security numbers, payment-card or bank information, medical information, privileged communications, confidential closing information, or other personal or sensitive information. You are responsible for ensuring that you have authority to submit all information included in an AI request.

13A.6 Inputs and Outputs. Your AI inputs are User Content under Section 6. Subject to applicable law and third-party rights, you may use AI output for your own lawful purposes. AI output may not be unique, and the same or similar output may be generated for other Users. Company does not represent or warrant that any output is protectable, original, non-infringing, or suitable for publication or commercial use. You are responsible for reviewing output and obtaining any permissions required before using or sharing it.

13A.7 Prohibited Uses. You may not use AI features to facilitate fraud, forgery, impersonation, identity theft, unauthorized practice of law, unlawful discrimination, harassment, privacy violations, copyright or other intellectual-property infringement, creation or alteration of false commissions, identification documents, seals, signatures, certificates, or notarial records, circumvention of safety controls, or any other unlawful or harmful activity.

13A.8 Consequential Decisions. Company will not use AI output as the sole basis for deciding a User's eligibility to create or maintain an account, receive or accept an Order, receive payment, or be suspended or terminated, or for another similarly significant decision, without human review and any notice or rights required by applicable law. Users may not use Pixi AI as the sole basis for making legal or similarly consequential decisions about another person.

13A.9 Safety Measures and Changes. Company may apply automated filters, safety controls, usage limits, human review, or other safeguards to AI features and may refuse, block, investigate, or report requests or outputs where reasonably necessary to protect Users, enforce these Terms, or comply with law. Company may modify, suspend, or discontinue any AI model, provider, feature, or output at any time.

13A.10 Additional Terms. The disclaimers, limitations of liability, indemnification obligations, and other provisions of these Terms apply fully to AI features and output. Nothing in this Section limits any right or remedy that cannot lawfully be limited or waived.

14.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

14.2 COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR LEGAL SUFFICIENCY OF ANY NOTARIAL CERTIFICATE TEMPLATE, FEE CALCULATION, FINANCE/MILEAGE RECORD, AI-GENERATED RESPONSE, OR OTHER INFORMATIONAL CONTENT PROVIDED THROUGH THE SERVICES. NOTHING IN THE SERVICES CONSTITUTES LEGAL, TAX, OR FINANCIAL ADVICE.

14.3 COMPANY DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, INCLUDING ANY NOTARY, SIGNING PARTY, WITNESS, REVIEWED BUSINESS, OR COURIER, WHETHER ONLINE OR IN PERSON.

14.4 COMPANY DOES NOT GUARANTEE THE ACCURACY OF LOCATION-BASED FEATURES (SUCH AS NEARBY ORDERS OR WITNESS REQUESTS), WHICH DEPEND ON YOUR DEVICE'S LOCATION SERVICES AND THIRD-PARTY DATA.

15.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMPANY, ITS OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

15.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNT YOU PAID TO COMPANY (EXCLUDING AMOUNTS PAID TO APPLE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3 Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Company and its officers, members, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your performance (or failure to perform) any notarial, witness, or courier service; (c) your User Content, including any review you post; (d) your violation of these Terms or of any law; or (e) your infringement of any third party's rights.

17.1 You may stop using the Services and delete your account at any time through the in-app account deletion feature.

17.2 Company may suspend or terminate your access to the Services at any time, with or without cause or notice, including for violation of these Terms.

17.3 Sections 6.2 (license to User Content, as reasonably necessary to comply with law or resolve disputes), 11, 14, 15, 16, 19, and 20 survive termination.

Company is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, riot, labor conditions, governmental action, internet or telecommunications failures, or failures of third-party services (including Apple, Supabase, or other vendors) on which the Services depend.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, without prejudice to any mandatory consumer-protection law of the state in which you reside that cannot be waived by agreement.

20.1 Informal Dispute Resolution. Before starting arbitration or filing a court action other than an eligible small-claims action or a request for urgent temporary relief, the party asserting a dispute must send the other party a written Notice of Dispute. A notice to Company must be sent by email to admin@unitedsigningnetwork.com with the subject line "Notice of Dispute" or by mail to the address in Section 23. The notice must include the claimant's full name, the email address associated with the Pixi account (if any), contact information, a description of the facts and legal basis of the dispute, and the specific relief requested, including any monetary amount. Company will send any notice to the email address associated with the User's account. The parties will attempt in good faith to resolve the dispute for 60 days after a complete notice is received and will participate in an individual telephone or video settlement conference if either party reasonably requests one. Any applicable limitations period and filing-fee deadline will be tolled during that 60-day period. This paragraph is a condition precedent to arbitration, but it does not prevent either party from seeking urgent temporary relief where delay could cause immediate and irreparable harm.

20.2 Agreement to Arbitrate; Federal Arbitration Act. Except for the matters listed in Section 20.6, you and Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Company—including claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory—will be resolved by final and binding individual arbitration rather than by a judge or jury in court. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16 ("FAA"), and evidences a transaction involving interstate commerce. A court of competent jurisdiction will decide whether an arbitration agreement exists, whether this Section applies to a particular dispute, and whether the Class Action Waiver in Section 20.8 is enforceable. The arbitrator will decide all other procedural or gateway issues assigned to the arbitrator by applicable law and the governing AAA rules.

20.3 Administrator and Rules. Arbitration will be administered by the American Arbitration Association ("AAA") before one neutral arbitrator. If the dispute qualifies as a consumer dispute, the AAA Consumer Arbitration Rules and Mediation Procedures then in effect will apply; otherwise, the AAA Commercial Arbitration Rules and Mediation Procedures then in effect will apply. If 25 or more similar demands are filed against the same party by or with coordinated counsel, the AAA Mass Arbitration Supplementary Rules then in effect will also apply if AAA determines that their requirements are met. The applicable rules are available at https://www.adr.org. If AAA is unavailable or declines to administer a dispute for a reason other than a party's failure to comply with the rules or pay required fees, the parties will try in good faith to select another nationally recognized arbitration provider. If they cannot agree, a court may appoint an arbitrator as permitted by the FAA. If AAA declines because Company failed to comply with AAA requirements, the User may elect to proceed in court to the extent permitted by applicable law.

20.4 Fees, Location, and Hearing Format. Arbitration fees will be allocated under the applicable AAA rules and fee schedule. Company will pay any arbitration fees it is required to pay under those rules or applicable law. Each party will otherwise bear its own attorneys' fees and costs unless the arbitrator awards them under applicable law. For a consumer dispute, the User may choose a documents-only, telephone, video, or in-person hearing to the extent permitted by the AAA Consumer Rules. Any in-person consumer hearing will take place at a reasonably convenient location consistent with those rules. For a non-consumer dispute, the hearing location will be Osceola County, Florida, unless the parties or arbitrator determine another location or remote format is appropriate.

20.5 Arbitrator's Authority and Award. The arbitrator may award on an individual basis any remedy that would be available in court under applicable law, including damages, declaratory relief, and individual injunctive relief, but may not award relief for persons who are not parties to the arbitration except where applicable law requires otherwise. The arbitrator will issue a reasoned written award. Judgment on the award may be entered in any court having jurisdiction. The award is subject only to the limited review permitted by the FAA or other applicable law.

20.6 Exceptions and Non-Waivable Rights. Either party may: (a) bring an individual claim in a court of competent small-claims jurisdiction; (b) seek temporary or preliminary relief in court to preserve the status quo, protect confidential information or intellectual-property rights, prevent unauthorized access to the Services, or avoid immediate and irreparable harm while arbitration is pending; or (c) report a matter to, or seek relief from, an authorized federal, state, or local government agency. Nothing in this Section requires arbitration of a claim that applicable law makes non-arbitrable or permits a person to elect not to arbitrate, including qualifying sexual-assault or sexual-harassment disputes under 9 U.S.C. §§ 401–402. Nothing waives a right to seek public injunctive relief in court where that right cannot lawfully be waived.

20.7 Jury-Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND COMPANY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE COVERED BY THIS SECTION.

20.8 Class and Representative Action Waiver. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless all affected parties consent in writing, the arbitrator may not combine more than one person's claims or preside over a class, collective, consolidated, or representative proceeding. Administrative coordination under applicable AAA mass-arbitration rules does not authorize class arbitration or non-individual relief. If a final judicial decision determines that this waiver is unenforceable as to a particular claim or request for relief, only that claim or request will proceed in court after all arbitrable claims are completed; it will not proceed in class arbitration.

20.9 Right to Opt Out. You may opt out of Sections 20.2 through 20.8 within 30 days after you first accept a version of these Terms containing this arbitration agreement. To opt out, send an email to admin@unitedsigningnetwork.com with the subject line "Arbitration Opt-Out" or mail a written notice to the address in Section 23. Your notice must include your full name, the email address associated with your Pixi account, and a clear statement that you wish to opt out of the arbitration agreement. An opt-out applies only to the individual who submits it and does not affect any other part of these Terms or your ability to use the Services. If you timely opt out, neither you nor Company will be bound by this arbitration agreement for disputes between you and Company.

20.10 Venue for Non-Arbitrable Matters. Except for eligible small-claims actions and where applicable law requires otherwise, any dispute that is not subject to arbitration must be brought exclusively in the state courts located in Osceola County, Florida, or the United States District Court for the Middle District of Florida, as applicable. You and Company consent to personal jurisdiction and venue in those courts.

20.11 Future Changes and Survival. A material change to this Section will not apply retroactively to a dispute for which Company received a complete Notice of Dispute before the change's effective date. This Section survives termination of your account and these Terms.

20.12 Severability. Except as specifically provided in Section 20.8, if any part of this Section is found unenforceable, that part will be severed and the remainder will remain in effect to the fullest extent permitted by law.

Company is committed to making the Services usable by as many people as possible. If you encounter an accessibility barrier while using the App, please contact us using the information in Section 23 so we can try to address it.

22.1 Entire Agreement. These Terms, together with the Privacy Policy, Community Conduct Policy, and, where applicable, the Notary Order Terms & Independent Contractor Agreement, the Apostille Courier Directory Agreement, and the Apostille Courier Engagement Terms, constitute the entire agreement between you and Company regarding the Services.

22.2 Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

22.3 No Waiver. Company's failure to enforce any right or provision will not be deemed a waiver of that right or provision.

22.4 Assignment. You may not assign these Terms without Company's prior written consent; Company may assign these Terms in connection with a merger, acquisition, or sale of assets.

22.5 Notices. Company may provide notices to you via the App, email, or push notification.

United Signing Network LLC

111 E Monument Ave, Kissimmee, FL 34741

Email: admin@unitedsigningnetwork.com